Credilink – Intermediação de Crédito Lda , with NIPC 515 700 738 and registered office at Rua de Camões 219, 3ºD, 4000-145 Porto, is an entity legally registered with the Bank of Portugal, with number 5976 and carries out brokerage services credit in accordance with the requirements established by DL 81-C/2017 of July 7. This page complies with Article 53(1) of the Portuguese Securities Code.

Contacts for the exercise of the activity

For questions related to credit intermediation activity in mainland Portugal, you can contact João Ferreira, through the contacts, every working day between 9:00 a.m. and 6:00 p.m.:

Email – joao.ferreira@credilink.pt

Phone – 220931683

Head office – Rua de Camões, 219, 3ºD – 4000-145 Porto

Public service address – Rua de Camões, 219, 3ºD – 4000-145 Porto

While acting exclusively as a credit intermediary, Credilink’s activity is subject to the supervision of the Bank of Portugal. Credilink is registered with Banco de Portugal, with registration number 0005976, verifiable by following the link  

Registration category

Credilink is registered as a Binding Credit Intermediary. Credilink does not grant credit, its activity is exclusively credit brokerage with financial institutions with which it has a binding contract.

Identification of the lenders with whom it is linked by a contract:

• BANCO CTT, SA
• COFIDIS
• BANKINTER, SA – BRANCH IN PORTUGAL
• NOVO BANCO, SA
• BANCO BPI, SA
• BANCO SANTANDER TOTTA, SA
• CAIXA GERAL DE DEPÓSITOS, SA
• UNICRE
• ABANCA
• UCI – UNIÃO DE CREDITOS IMOBILIÁRIOS (PORTUGAL BRANCH)

Credit intermediation services

Credilink is registered to provide the following credit intermediation services:

• Submission of proposals for credit contracts to consumers;
• Advisory services in relation to the aforementioned credit agreements.

Credilink is prohibited from receiving or delivering any amounts related to the formation, execution and early execution of credit agreements, in accordance with Article 46 of the RJIC. The credit brokerage services provided by Credilink are free for its clients. However, Credilink is remunerated by the financial institutions with which it has a relationship.

Civil liability insurance

Mortgage credit – Insurer that guarantees civil liability for mortgage credit activity – Hiscox SA, Portuguese branch, policy nº 2520038 valid from 06/01/2021 to 05/31/2022;

Consumer credit – Entity which guarantees civil liability for consumer credit activity – Hiscox SA, Branch in Portugal, Policy nº 2520039 valid from 06/01/2021 to 05/31/2022.

Presentation of complaints

If you have a complaint related to the credit intermediation service, you can use the following tools:

• Credilink – by email to info@credilink.pt or in person at the public service address;
• Electronic complaints book ;
• Banco de Portugal – using the contacts on the website www.bportugal.pt ;
• Porto Consumer Conflict Arbitration Center.